The Delhi Consumer Protection Department has fined IndiGo ₹1.5 lakh for allotting a dirty and unhygienic seat to a passenger on a Baku–Delhi flight, citing discomfort and mental distress.
New Delhi: IndiGo Airlines has been fined ₹1.5 lakh by the Delhi Consumer Protection Department after a passenger complained of being allotted a “dirty and unhygienic” seat during a flight. The department said the airline’s negligence had caused the passenger significant discomfort and mental distress, warranting monetary compensation.
According to the complaint, the incident occurred on January 2 when a female passenger was travelling from Baku to New Delhi. She alleged that the seat assigned to her was unclean and unhygienic. Despite informing the cabin crew, her concerns were initially ignored. Only after repeated requests was her seat eventually changed. The passenger further claimed that the condition of the seat and the delay in addressing her complaint led to her falling ill during the flight.Reports indicate that she later issued a legal notice to IndiGo, but no satisfactory resolution followed. Left with no alternative, she approached the Delhi Consumer Protection Department.
In its ruling, the department stated that the level of discomfort and mental agony suffered by the passenger merited compensation. As a result, IndiGo has been ordered to pay ₹1.5 lakh as penalty, along with an additional ₹25,000 towards litigation costs.
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